Before you write
Check that the app is updated, restart the app, and confirm your device has enough free storage for the feature you are using.
Support center
Send the app name, device details, and a short description. Product help, privacy questions, and store-related requests all start here.
Check that the app is updated, restart the app, and confirm your device has enough free storage for the feature you are using.
Send the app name, device model, Android version, app version, screenshots, and the steps that caused the issue.
Do not send sensitive documents unless they are necessary for troubleshooting and you are comfortable sharing them.
App checks
Clean the lens, hold the device steady, use brighter lighting, and place the document on a high-contrast flat surface.
Check the app's save location, your downloads or documents folder, and Android storage permissions for the app.
Restart the app, free device storage, update from Google Play, and send support the app version and Android version if it continues.
Review the Privacy Policy and Data Deletion page, then contact support with the relevant app name and email address.